Parallel Session 01 - Better results via evidence based performance management
- CASE 01.1. (Austria) - Implementing Performance Management in the Austrian Federal Administration (pdf, 751Ko)
- CASE 01.2. (Lithuania) - Vision-based strategy of State Railway Inspectorate under the Ministry of Transport and Communications (pptx, 2921Ko)
Parallel Session 02 - Strategic thinking in a future oriented public administration
- CASE 02.1. (Poland) - Quality of public services monitoring as an element of local government integrated management system (pptx, 7957Ko)
- CASE 02.2. (Portugal - In-depth) - Lisbon-Europe 2020 (pptx, 897Ko)
- CASE 02.2. (Portugal - Parallel) - Lisbon-Europe 2020 (pptx, 929Ko)
- CASE 02.3. (Luxembourg (ANA)) - A strategic vision of Air navigation administration in multi-level networks (pptx, 4511Ko)
Parallel Session 03 - Public administration in the cycle of policy-design, implementation and evaluation
- CASE 03.1. (France) - How to turn ethnographic insight into more efficient policy-making (ppt, 3921Ko)
- CASE 03.2. (Netherlands) - Room for the River (pdf, 1134Ko)
- CASE 03.3. (Finland) - Innovative service provisions in Finnish Immigration Service (pdf, 1327Ko)
Parallel Session 04 - Enhancing social responsibility in public administration
- CASE 04.1. (SORAF) - A self-assessment tool on Social Responsibility (pptx, 583Ko)
- CASE 04.1. (SORAF - Printout) - A self-assessment tool on Social Responsibility (pdf, 1233Ko)
- CASE 04.2. (Romania - In-depth) - SocialXChange - more than a charity shop (ppt, 3008Ko)
- CASE 04.2. (Romania - Parallel) - SocialXChange - more than a charity shop (ppt, 3631Ko)
- CASE 04.3. (Poland - Parallel) - Spin your region up - Students and public administration together (pptx, 2544Ko)
Parallel Session 05 - Speak up! - Opportunities of Apps and Social Media
- CASE 05.2. (Romania) - Public Administration - Closer to the citizens through Social Media (pptx, 7017Ko)
- CASE 05.3. (Latvia - In-depth) - Football - 'Pass to get a better result' (pptx, 1855Ko)
- CASE 05.3. (Latvia - Parallel) - Football - 'Pass to get a better result' (pptx, 1523Ko)
Parallel Session 06 - Towards more integrated services solutions
- CASE 06.1. (Netherlands - In-depth) - The child protection agency - 'Every Child Safe - Together' (pptx, 7336Ko)
- CASE 06.1. (Netherlands - Parallel) - The child protection agency - 'Every Child Safe - Together' (pptx, 6585Ko)
- CASE 06.2. (Finland - In-depth) - Encounter based service at the Education Department of City of Vantaa (pptx, 13568Ko)
- CASE 06.2. (Finland - Parallel) - Encounter based service at the Education Department of City of Vantaa (pptx, 1947Ko)
- CASE 06.3. (Ireland) - Pathways to work (ppt, 10363Ko)
Parallel Session 07 - Towards a more transparent and accountable public administration
- CASE 07.1. (Slovenia - In-depth) - e-Auctions in Public Procurement (ppt, 1822Ko)
- CASE 07.1. (Slovenia - Parallel) - e-Auctions in Public Procurement (ppt, 1568Ko)
- CASE 07.2. (Greece) - Central Electronic Registry of Public Procurement (CERPP) (pptx, 1353Ko)
- CASE 07.3. (Italy - In-depth) - Data4all (ppt, 2701Ko)
- CASE 07.3. (Italy - Parallel) - Data4all (ppt, 2613Ko)
Parallel Session 09 - Leadership and Human Resources in a changing society - Adequate transition or lost in translation
- CASE 09.1. (Germany) - Promoting work ability in times of change (pdf, 1494Ko)
- CASE 09.2. (Portugal - In-depth) - Human Centric Model for HR management (pdf, 2486Ko)
- CASE 09.2. (Portugal - Parallel) - Human Centric Model for HR management (ppt, 6509Ko)
- CASE 09.3. (Belgium) - Leadership development in the Federal Service Finance (ppt, 2238Ko)
Parallel Session 10 - A Copernican revolution - human-centric approaches facilitated by ICT
- CASE 10.1. (Denmark) - Digitalisation of the work processes - Introducing IT-mobility at Banedanmark (pptx, 5686Ko)
- CASE 10.2. (Lithuania - In-depth) - Intelligence-Led Prevention and Fight against General Crime (pdf, 11500Ko)
- CASE 10.2. (Lithuania - Parallel) - Intelligence-Led Prevention and Fight against General Crime (pdf, 356Ko)
- CASE 10.3. (Latvia - In-depth) - Feeling Guide - an Electronic Tool for Improving Employee Well-Being (pptx, 2390Ko)
- CASE 10.3. (Latvia - Parallel) - Feeling Guide - an Electronic Tool for Improving Employee Well-Being (pptx, 454Ko)
Parallel Session 11 - Impact of insourcing and outsourcing in public administration
- CASE 11.1. (Sweden) - Swedish experiences of outsouring - an analysis (pptx, 785Ko)
- CASE 11.3. (Luxembourg) - The Intercommunal Syndicate for IT Management (pdf, 2684Ko)