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8th European Quality Conference (8QC) - Opening by Dan Kersch -
8th European Quality Conference (8QC) - Plenary session 1 - Stéphane Jacobzone, "Improving policy making: what are the options for government ? An OECD perspective" -
8th European Quality Conference (8QC) - Plenary session 2 - Sune KNUDSEN (Danish Design Center): "Government by Design" -
8th European Quality Conference (8QC) - Plenary session 3 - Florian HAUSER (European Commission): "Quality of Public Administration - A toolbox for practitioners" -
8th European Quality Conference (8QC) - Plenary session 4 - Yves EMERY (IDHEAP): “The wisdom of quality management pioneers revisited: lessons for the 21st century”
