This site is provided by the Ministry of Foreign and European Affairs and the Information and Press Office of the Governement.
Any person using the information, documents, products, software and/or services(hereinafter collectively referred to as the "Services") offered by this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.
Obligations of the user
This website is accessible via the internet. The user declares that he/she is aware of the risks involved and that he/she accepts those risks. He/she must guard against the effects of computer piracy by adopting a suitable, secure computer configuration.
The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on this website or using the services which it offers, or from accessing any of the other internet websites to which it refers.
The user can decide if the web server of this site is allowed or not to store cookies on his computer. He can change the browser options at all times in order not to accept and store cookies. Moreover, the user can remove, all the stored cookies.
The use of certain features of this site may be limited or disabled if the user does not accept cookies from the website. It is therefore recommended that the user sets his browser so that cookies of this site are accepted.
Modifications to the website
The Luxembourg State reserves the right to develop, modify or suspend this website, without prior notice, for maintenance or updating purposes or for any other reason which may be considered necessary. In particular, the Luxembourg State may at any time withdraw, add, supplement or clarify all or any part of the information and Services contained in or offered on this website. No liability shall attach to the Luxembourg State for any loss or damage whatsoever, whether direct or indirect, relating to any such changes.
Limitations of liability
The Luxembourg State shall use its best endeavors to ensure that this website is as widely available as possible.
The Luxembourg State shall use its best endeavors to ensure the security of the computer system. However, it accepts no liability in the event of a cyber attack or the website becoming temporarily or wholly unavailable.
The Luxembourg State shall use its best endeavors to ensure that the information and services contained on this website are accurate and correct. However, it accepts no liability in the event of – in particular – any omission with regard to the updating of any information or form, operator error or incorrect encoding, or any inaccuracy, errors or omission in the provided information. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of material error. None of the information published on this site should be considered as exhaustive or as a commitment from the State of Luxembourg.
Links and hyperlinks to related sites
For the convenience of users, this site may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more particularly the Ministry responsible for this site, does not systematically monitor the content of those websites. Consequently,they are unable to accept any liability for the content of those websites,either in terms of the legality of such content or as regards the accuracy of the information to be found on them.
Intellectual property (Copyright)
This website, all the elements contained in it (including the layout) and the information and Services are protected by the relevant intellectual property and copyright legislation.
Unless otherwise stated, the Luxembourg State grants no license or authorization with regard to the intellectual property rights which it holds in respect of this site, the elements contained in it or the Services. Moreover, reproduction of the information or Services, either wholly or in part and in whatever form or by whatever means, is not permitted without the prior written consent of the Ministries responsible for this site.
Unless otherwise stated, users are authorized to consult, download and print the available documents and information, on the following conditions:
- documents may only be used for personal purposes, for information and in a strictly private context;
- documents and information may not be modified in any way whatsoever;
- documents and information may not be disseminated outside or beyond this website.
The rights impliedly or expressly granted to you above constitute an authorization to use the guichet.lu website; in no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to this site.
Changes to the general terms and conditions of use
These general terms and conditions of use maybe modified or supplemented at any time, without prior notice, in line with changes made to this website or changes in the law, or for any other reason which may be considered necessary. It is the responsibility of the user to acquaint him/herself with the general terms and conditions of use of this site, of which only the most up-to-date version accessible online shall be deemed to be in force.
All disputes concerning the use of this website and its Services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and determine such disputes.
Personal data communicated by users shall be processed in accordance with the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended.
The collected data can only result from the voluntary registration of your personal data, for example by subscribing to a newsletter, using the contact form or ordering a publication.
In accordance with the above mentioned Law on data protection, users shall have the right to access, modify or object to any data processing which concerns them. In order to do so, they should lodge a request to that effect with the State Information Technology Centre (Centre des Technologies de l'Information de l'État ), by letter sent to the following address:
Centre des Technologies de l’Information de l’Etat
1 Rue Mercier
P.O. Box 1111
Any user who joined the www.eu2015lu community on social networks undertakes to exclude any form of discrimination based on race, color, religion, gender, sexual orientation, age, ethnic origin, disability, marital or employment status.
Abusive, racist, sexist or offensive comments do not belong on social networks. These will be removed and reported.
Comments posted on www.eu2015lu Facebook, Twitter and Google+ accounts will be answered from Monday to Friday from 08.00 to 18.00. The pages are not continuously monitored after working hours, during weekends and holidays.
The primarily language used by www.eu2015lu is French. Depending on the situation and on the target, information may be published in the other two national languages and in English.
To the extent possible, the website team will provide answers to all the questions or comments in the user's language.